Last updated October 27, 2026
This privacy notice for Curiously Tech LLC (doing business as Safe App) ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our chargeback recovery, dispute management, and fraud-prevention services ("Services"), such as when you:
- Visit our website at https://safe.app, or any website of ours that links to this privacy notice
- Download and use our mobile application (Safe App), or any other application of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@safe.app.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Yes, in limited cases. Some US state laws, including California’s, treat the contents of email messages and account login details as sensitive personal information. If you connect your email account, we process the contents of the messages relevant to your disputes, and we keep the login details needed to access your account and the accounts you connect. We use this information only to provide the Services you ask for. Learn more about sensitive information we process.
Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.
What do we do with Google user data? If you choose to connect your Google Account, we use read-only Gmail access to find evidence for the disputes you ask us to handle, such as order confirmations, shipping notices, and merchant correspondence. We do not sell it, use it for advertising, or use it to train generalised AI models, and you can revoke our access at any time. Learn more about how we handle Google user data.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
Do we send marketing emails and text messages? Subject to your separate choices, we may send you marketing emails, marketing texts, and customer-care and account texts. We use Mailchimp for marketing emails and promotional SMS messages, and Aircall for customer-care and account-related SMS messages. Text STOP to opt out of the texting program or HELP for help. We do not sell, rent or share mobile contact information with third parties or affiliates for their own marketing or promotional purposes. Learn more about our marketing communications and SMS messaging practices.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- contact or authentication data
- limited payment card details (such as card brand, last four digits, and expiration date)
Sensitive Information. Some US state privacy laws, including California’s, treat the following information we process as sensitive personal information:
- the contents of email messages, if you connect your email account (see "Google user data (Gmail)" below); and
- account login details, such as your password and the access tokens that let us access the accounts you connect to the Services.
We use this information only to provide the Services you ask for, such as finding evidence for and responding to your disputes and keeping your account secure. We do not sell it, use it for advertising, or use it to infer characteristics about you.
Payment Data. We do not collect or store your full card number or card security code. When you add a payment method, it is collected and stored by our payment processor. We receive only limited details about it, such as the card brand, the last four digits, the expiration date, and the digital wallet type, if any. Your saved payment method is charged for fees as described in our Terms.
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
- Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
- Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's contacts, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
- Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
- Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Google user data (Gmail)
This part of our privacy notice explains, in detail, how Safe App accesses, uses, stores, and shares data from your Google Account. It applies whenever you choose to connect your Google Account to Safe App. Connecting is optional, you are always asked for permission on Google’s own consent screen first, and you can disconnect at any time.
What Google user data we access
When you connect your Google Account, we ask for the following Google API scopes:
- Gmail read-only access (https://www.googleapis.com/auth/gmail.readonly). This lets us read the contents of your email messages, their attachments, and message details such as sender, recipient, subject line, date, and labels. It is read-only, so Safe App cannot send, reply to, edit, delete, or otherwise change anything in your mailbox.
- Basic profile information through Google Sign-In (openid, email, profile). This gives us your name, email address, and profile picture so we can create and identify your Safe App account.
We do not request access to any other Google service, and we do not ask for write access to Gmail.
Why we access it
We access your Gmail messages for one reason: to find the evidence needed for the payment disputes and chargebacks you ask Safe App to handle. Emails are usually the only place this evidence exists. The messages we look for include:
- order confirmations, receipts, and invoices
- shipping, tracking, and delivery notifications
- refund, return, and cancellation notices
- correspondence between you and the merchant, customer, or payment provider about the transaction in question
- subscription and billing notices that show what was charged and when
We search your mailbox using terms tied to the specific dispute, such as the merchant name, order number, transaction amount, and date range. We do not use your Gmail data for advertising, for profiling you, for marketing to you, or for any purpose you have not asked us to perform.
How we use it
Matching emails are processed to pull out the facts that matter to your dispute, such as the order number, item description, amount, dates, delivery status, and merchant policy details. Those facts are then assembled into the evidence package that is submitted on your behalf to the relevant bank, card network, or payment processor.
This processing is partly automated. As described in "DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?" below, we use AI service providers to read the relevant email content, extract the facts, and help draft the dispute response. These providers act on our instructions, process the content only to return that result to you, and are contractually prohibited from using it to train or improve their models. A small number of authorised Safe App personnel may also view this content, and only where it is necessary to resolve a support request you raised, to investigate a security incident or suspected abuse, or where the law requires it.
Whether we store it
Yes, but only what is needed for your dispute. We do not download, copy, or keep a mirror of your mailbox.
- We store the specific messages and attachments identified as relevant to a dispute, together with the evidence details extracted from them.
- Your Google access and refresh tokens are stored in encrypted form so we can keep working on an active dispute without asking you to sign in repeatedly.
- All of this is encrypted in transit and at rest, and is held on our infrastructure and that of our hosting providers.
- Emails that do not match a dispute are not retained. They are discarded once the search finishes.
We keep the stored data for as long as your account is open and for as long as we need it to support or defend the disputes we filed for you, including any period required for legal, accounting, tax, or reporting obligations. After that it is deleted or anonymised. If you delete your account or disconnect your Google Account and ask us to remove the data, we delete the stored Gmail content and revoke the stored tokens, and we retain only the limited records the law requires us to keep.
Whether we share it
We do not sell your Google user data, we do not rent or trade it, we do not share it with data brokers, and we never use it for advertising or to build advertising profiles. We share it only in these situations:
- With service providers acting for us. Cloud hosting and storage providers and the AI service providers described in this notice, each under a contract that limits them to processing the data on our instructions and for our purposes only.
- With the parties handling your dispute. Where you ask us to file a dispute, we submit the evidence to the relevant bank, card network, payment processor, or merchant. We include only the material relevant to that dispute.
- Where the law requires it. For example, in response to a valid legal request, or where sharing is necessary to protect our rights, safety, or property.
Google user data and AI or machine learning
We do not use Google user data to develop, improve, or train generalised or general-purpose AI or machine learning models, and we do not allow our AI service providers to do so with data we send them. AI is used only to process your own content in order to produce the dispute evidence you asked for.
How to revoke access and delete your data
You are in control of this connection at all times:
- Disconnect inside Safe App. Go to your account settings and disconnect your Google Account. This revokes our access straight away.
- Revoke from your Google Account. Visit https://myaccount.google.com/permissions and remove Safe App’s access. Google will invalidate our tokens immediately.
- Delete the data we already hold. Revoking access stops any future access, but it does not by itself erase what we have already stored. To have that deleted, use the delete option in your account settings or email us at support@safe.app and we will delete it, subject only to records we are legally required to keep. See "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?" below.
Limited Use
Information about our business customers’ customers
In Short: When a business uses our Services, we process information about that business’s customers to prevent and respond to disputes and chargebacks. We do this as the business’s service provider.
What we collect
When a business connects its payment, commerce, or email accounts to the Services, we collect information about its customers and their orders from those accounts. This may include customer names, email addresses, phone numbers, billing and shipping addresses, IP addresses, order and transaction details (such as items purchased, amounts, dates, and limited payment card details like card brand and last four digits), shipping and delivery records, refund and cancellation records, and correspondence between the business and its customer.
Our role
We process this information on behalf of the business and on its instructions, as its service provider (or processor). We use it only to provide the Services to that business, such as detecting disputes and fraud and preparing and submitting dispute and chargeback responses. We do not sell it or use it for advertising. The business is responsible for giving its customers any notices the law requires.
Who receives it
We include the information relevant to a dispute in the evidence we submit to issuing banks, card networks, and payment processors. We also share it with our service providers, such as hosting, storage, and AI service providers, under contracts that limit them to processing it on our instructions.
How long we keep it
We keep this information while the business uses the Services and for as long as we need it to handle the disputes and chargebacks it relates to, including any period in which a dispute can be reopened, appealed, or reviewed. After that, we delete or anonymize it, within the limits described in "HOW LONG DO WE KEEP YOUR INFORMATION?" A business can ask us to delete this information sooner, unless the law requires us to keep it.
If you are a customer of a business that uses our Services
To exercise privacy rights over this information, please contact that business directly. If you contact us instead, we will pass your request to the business and help it respond.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, and other outside sources.
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
- To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
- Name and Address. We collect our users' names and addresses to identify them, administer their accounts, and prepare and submit dispute and chargeback evidence on their behalf
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
- Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Mobile information and SMS opt-in data. All of the categories of sharing described in this section exclude text messaging originator opt-in data and consent. Mobile contact information and SMS consent are processed only as described in "MARKETING COMMUNICATIONS AND SMS MESSAGING" below.
Subject to that exclusion, we may share your information in the following situations:
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
We share personal information with the following categories of third parties:
- Cloud hosting and infrastructure providers
- Database and storage providers
- Payment processors
- AI service providers
- Analytics and product-measurement providers
- Customer communication and CRM providers, including Mailchimp (marketing emails and promotional SMS messages) and Aircall (customer-care and account-related SMS messages)
- Advertising and marketing partners (this category never includes mobile contact information or text messaging opt-in data and consent)
- Connected platforms you authorize, such as the payment and commerce platforms you connect to the Services
- Card networks, issuing banks, and payment processors that receive dispute evidence
Mobile contact information and text messaging opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.
We keep a list of the specific third parties we share personal information with. Where applicable law gives you the right to receive that list, you can request it using the contact details in "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
We also may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We obtain and store on your device ("cache") your location for six (6) months. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
- Other Users. When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.
5. MARKETING COMMUNICATIONS AND SMS MESSAGING
Curiously Tech communicates with customers and prospective merchants by email and text message for different purposes. Subject to the recipient’s separate choices, these communications may include (a) marketing emails such as product news, upselling and offers; (b) marketing texts such as promotional offers, product updates, sales follow-ups and invitations to demonstrations; and (c) customer-care and account texts relating to chargeback cases, evidence or document requests, support, onboarding, billing, and secure access to CRM systems, payment providers or other authorized integrations.
We use Mailchimp to manage and send marketing emails and promotional SMS messages. We use Aircall to facilitate opted-in customer-care and account-related SMS communications. We may use service providers acting on our behalf to process the contact and communication information needed to deliver and administer those services, subject to appropriate contractual protections.
Depending on the communication, we may process names, business contact details, email addresses, mobile numbers, preferred channels, messages, replies, delivery and engagement data, and records showing when, where and how consent was provided or withdrawn. We use these records to send authorized messages, respond to requests, manage preferences, and document consent.
Marketing email consent, marketing SMS consent and service-related SMS consent are separate choices. Providing a phone number, requesting a demo, placing a call or creating an account does not automatically enroll a person in promotional text messages. Marketing emails include an unsubscribe link; recipients may also update their preferences through available account or subscriber tools.
We do not sell, rent or share mobile contact information with third parties or affiliates for their own marketing or promotional purposes. Information may be processed by contracted subcontractors supporting messaging and customer-service delivery on our behalf. All other information-sharing categories in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
Message frequency varies based on the applicable program, sales interactions, support matters and account activity. Message and data rates may apply. For SMS assistance, text HELP for help; text STOP to opt out of the texting program. You may also contact support@safe.app. If you wish to stop all promotional communications, use the applicable preference or unsubscribe controls or contact us.
Please do not send passwords, payment card numbers, access tokens or sensitive chargeback evidence by text. We may direct customers to secure portals or authorized integration workflows. We retain information for the purposes and periods described elsewhere in this Policy and under applicable law.
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.
To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?"
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
Google Analytics
7. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this privacy notice govern your use of the AI Products within our Services.
Use of AI Technologies
We provide the AI Products through third-party service providers ("AI Service Providers"). As outlined in this privacy notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in "WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?" You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products
Our AI Products are designed for the following functions:
How We Process Your Data Using AI
All personal information processed using our AI Products is handled in line with our privacy notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.
8. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than forty eight (48) months past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
10. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@safe.app.
11. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Opting out of SMS/text messages: You can stop receiving text messages from us at any time by replying STOP to any message we send. Reply HELP for help, or contact us at support@safe.app.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at support@safe.app.
12. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
Categories of Personal Information We Collect
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name |
YES
|
B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information |
YES
|
C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data |
NO
|
D. Commercial information | Transaction information, purchase history, financial details, and payment information |
YES
|
E. Biometric information | Fingerprints and voiceprints |
NO
|
F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements |
YES
|
G. Geolocation data | Device location |
YES
|
H. Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in connection with our business activities |
NO
|
I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us |
YES
|
J. Education Information | Student records and directory information |
NO
|
K. Inferences drawn from collected personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics |
NO
|
| L. Sensitive personal Information | Account login details (such as passwords and access tokens for connected accounts) and the contents of email messages you allow us to access |
YES
|
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
Sources of Personal Information
How We Use and Share Personal Information
We collect and share your personal information through:
- Targeting cookies/Marketing cookies
Will your information be shared with anyone else?
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. In the preceding twelve (12) months, we have disclosed each category of personal information marked "YES" in the table above to third parties for a business or commercial purpose.
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")
Depending upon the state where you live, you may also have the following rights:
- Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California's and Delaware's privacy law)
- Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Oregon’s privacy law)
- Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law)
- Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law)
How to Exercise Your Rights
We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out signal on your browser.
Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at support@safe.app. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"
14. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at support@safe.app, or contact us by post at:
Curiously Tech LLC
Data Protection Officer
1772 Center St NE
Salem, OR 97301
United States
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.